8:00 – 9:00 a.m., Dr. Cheryl Boyer, Dr. Lauri Baker and Cassie Wandersee
Session description: Customer Service: In person or online, customer service is key for businesses. Social media now brings a whole new significance to customer satisfaction. Join us and learn how to build your business’ online reputation.
Conflict Resolution: Consumer-generated content can make or break our brand image online. Bad reviews, trolls, or a disgruntled former employee can drive away potential customers, impacting your bottom line. Build your confidence to engage in negative feedback and turn a negative experience into a positive impression.